Communications
One bot reads every message
Assist reads each email, SMS and call as it arrives and works out who it's from, what they need, why, and when, gauges the sentiment, and drafts the next step (a reply, a booking, a task) for a person to approve. It runs on a fast model, so triage is near-instant and every message is handled the same way.
Trained on your business
It reads against your own references, not generic ones, so it cites the right account, plan and policy. Verendo's are theirs; yours would be yours:
Client & account directoryWho's writing, and their account
Services & package pricingWhat we offer and what it costs
Project & job pipelineWhat's open for this client
Tone & policy guideHow we word replies, what we can offer
Resolved-ticket historyHow similar cases were handled
Every approve or correction teaches it, so it sharpens on your business over time.
Action queue
4 pending approvalEmailPriya NadeauOur website needs a rebuild12m ago
Who
Priya Nadeau, Riverside Dental
What
Wants a quote to rebuild their website, and to be able to edit it themselves afterwards
Why
The current site is dated and isn't converting visitors into bookings
When
No hard deadline, keen to start soon
Neutral
Quote · Website
Recommended next steps
- Book a 20-minute discovery call
- Send the Starter Website package and two relevant examples
- Flag that they want to self-edit (include the CMS in scope)
EmailSofia AlvarezCan we lock in a launch date?5h ago
Who
Sofia Alvarez, Brightpath
What
Wants the new site launched before their open day and a team walkthrough booked
Why
Open day on the 14th, wants the site live and the team confident on it first
When
Launch before the 14th
Positive
Launch · Meeting
Recommended next steps
- Confirm the site is launch-ready before the 14th
- Book a team walkthrough for the 13th
- Send the go-live checklist
CallWebb & CoLaunch delay follow-up · 1:363h ago
Who
Marcus Webb, Webb & Co
What
Unhappy about a website launch slipping past the date we gave
Why
They'd already told their own customers the new site would be live
When
Wants it resolved this week
Negative
Complaint · Delay
Recommended next steps
- Confirm the Friday launch with the build team
- Apply a goodwill credit to the account
- Call back once it's live
SMSNathan ColeDiscovery call request1h ago
Who
Nathan Cole, Cole & Co
What
Asking to book a call about a new website and brand
Why
Starting a fit-out and wants their online presence sorted alongside it
When
Sometime next week
Neutral
Booking · Discovery call
Recommended next steps
- Confirm the best day next week
- Book a 30-minute discovery call
- Send a short brief to fill in beforehand